學校社會工作者角色期望、角色關係與團隊合作相關之研究－以中輟服務為例

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Title:	學校社會工作者角色期望、角色關係與團隊合作相關之研究－以中輟服務為例
Other Titles:	The study of correlation among role expectation,role relationship and teamwork of school social worker: the case of dropout service
Authors:	高珮熏 Gao, Pei-Xun
Contributors:	曾華源 Tseng, Hua-Yuan 東海大學社會工作學系
Keywords:	團隊合作;角色關係;角色期望;學校社會工作者;中輟服務 Role Relationship;Role Expectation;School Social Worker;Team Work;Dropout Service
Date:	2011
Issue Date:	2011-10-12T17:18:27Z (UTC)
Abstract:	學校社會工作服務內容來說，以中輟服務為大宗。在處理中輟議題時，學校社工須與學校教職人員以團隊進行合作，以多專業的團隊合作為主。當社會工作專業進入教育專業時，需要了解學校的文化脈絡，透過正式與非正式管道進行溝通與協調，以達合作之可能。因此，本研究為了解學校社工角色期望、角色關係與團隊合作之間的相關性。　　本研究共發放問卷140份，包括學校社工共計70人、輔導組長70人。回收量為94份，其中包含學校社工53人，輔導組長41人，有效問卷為94份，回收率為67.14%。根據以上之研究資料，進行統計分析結果，內容如下：（一）學校社會工作者在團隊合作上以協助為首重。（二）學校社會工作者與輔導室組長均認為角色關係中的親密度與接納度高，但競爭度相對的較低。（三）學校社會工作者在直接服務角色中，學校社工與輔導組長均認為以教育者與治療者為主，但是，其中有較多輔導組長不認為學校社工為治療者的角色。（四）學校社會工作者角色大多以中介者與轉介者為主。（五）團隊合作過程中與「中介者」和「轉介者」有完全的相關性，並且與親密程度有關聯。另外，這兩個角色呈現的過程中，也與角色關係的「競爭度」有關聯。（六）團隊合作過程中與「倡導者」完全沒有關聯。　　根據以上之研究結果，給予幾項建議：（一）加強學校社工與學校輔導團隊溝通協調能力與機制之培養（二）學校與學校社工應加強彼此之角色期望與角色職責的澄清與認識（三）加強了解學校文化與教育專業，並且敏感學校對社工的期待，更需注意華人文化中關係如何在組織內之運作（四）加強學校社工能回應教育體制中的限制與困難之倡導能力 Dropout service is the main topic for school social workers at present.While coping with this issue, the collaboration between the school social workers and school staff is based on the multi-disciplinary model, so it’s necessary to understand the school context for school social workers. According to this, it is necessary to understand the school ‘s context for school social worker. Through formal and informal communicating and coordinating ways, it’s likely to reach a successful cooperation relationship. Therefore, the theme of this research is about the correlation among role expectation, role relationship and teamwork of school social workers.In this survey, 140 questionnaires were sent out, 70 for school social workers, the others for directors of counseling. Finally, 94 were returned and valid, 53 by school social workers and 41 by directors of counseling. The rate of the effective response is 67.14%. After the statistical analysis, we found out the following points:1. "Assistance" is the primary important task in the team work for the school social workers.2. Both of school social workers and directors of the counseling consider that in role relationship the intimate and the acceptance are high, but competition is relatively low. 3. Both of school social workers and directors of the counseling think that the main role of school social workers in the direct social work practice is an educator and a healer, but directors of the counseling don?t think the main role of school social workers is a healer. The main roles of school social worker are broker and referrer. 4. The process of team work is completely correlated with "broker" and "referrer" and also has correlation with degree of the intimate. On the other hand, the two roles has correlation with " competition ". 5. The process of teamwork does not have any correlation with " advocate ". According to the research results, this study suggests the following recommendations:1. To enhance the school social worker?s coordination and communication skills with the school counseling staff. 2. School and school social workers should figure out the role of each other and make the role expectation and duty clearer.3. To understand the school culture and educational profession more, and know the expectation of the school social workers.The most important is to notice how the Chinese culture operated in organization. 4. To train the advocate competence to deal with the limitation and difficulty in organization for school social workers.
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